A calorifier which was providing essential hygienic hot water at a leading private hospital failed. The hospital’s on-site engineering team was unable to rectify the problem quickly, leaving wards with no hot water and in a potentially critical situation.
Fortunately, prior to this breakdown, the private hospital group had asked ICS Cool Energy to prepare a contingency plan to cover all of their temperature control equipment, not just their DHW systems.
From air-conditioning systems to keep wards at the right temperatures to MRI scanner cooling equipment and everything in between, ICS Cool Energy had visited each hospital within the group to survey and assess all of the sites and their equipment. The comprehensive planning process included reviewing access routes to ensure that equipment could be delivered to site and installed quickly and easily.
In this instance, the contingency plan with the correct equipment on stand-by, enabled the ICS Cool Energy hire team to act fast and resolve the potentially critical situation – restoring the hot water to the facilities within hours.
The speed of response was triggered by a call to the ICS Cool Energy helpdesk at midday. The vital boiler and equipment was delivered to site by late afternoon and the technical teams set to work to install and commission the unit. A crisis was averted with minimum disruption to the hospital facilities.
ICS Cool Energy’s hire, sales and service teams operate as the private hospital group’s preferred partner for all temperature control solutions to maintain, provide new or back-up equipment when needed.
Healthcare is a demanding environment and reliable temperature control is life-critical. There are no compromises when it comes to hygienic heating and cooling and that’s why we choose to work with ICS Cool Energy. They really know their stuff, whether its emergency response, new equipment planning and installations or essential servicing.
We rely on them across our estate and there’s no other supplier that can meet the full breadth and depth of our needs.
This latest emergency response is another example of superb service and a supplier that really does go the extra mile. The service we get from ICS Cool Energy is unbeatable and this is a prime example of the lightning speed of response that’s unmatched in the industry and helps make our business work.
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