{"id":85891,"date":"2024-07-04T10:54:19","date_gmt":"2024-07-04T10:54:19","guid":{"rendered":"https:\/\/www.icscoolenergy.com\/cz\/news\/uncategorized-cs\/ics-cool-energy-vylepsuje-zakaznickou-zkusenost-diky-novemu-tymu-pece-o-zakazniky\/"},"modified":"2025-03-05T14:33:18","modified_gmt":"2025-03-05T14:33:18","slug":"ics-cool-energy-vylepsuje-zakaznickou-zkusenost-diky-novemu-tymu-pece-o-zakazniky","status":"publish","type":"post","link":"https:\/\/www.icscoolenergy.com\/cz\/news\/uncategorized-cs\/ics-cool-energy-vylepsuje-zakaznickou-zkusenost-diky-novemu-tymu-pece-o-zakazniky\/","title":{"rendered":"ICS Cool Energy vylep\u0161uje z\u00e1kaznickou zku\u0161enost d\u00edky nov\u00e9mu t\u00fdmu p\u00e9\u010de o z\u00e1kazn\u00edky"},"content":{"rendered":"\n<h3 class=\" wp-block-heading eplus-wrapper\" id=\"h-new-dedicated-team-and-user-friendly-website-to-streamline-customer-support-and-enhance-communication\"><em>Nov\u00fd specializovan\u00fd t\u00fdm a u\u017eivatelsky p\u0159\u00edv\u011btiv\u00e9 webov\u00e9 str\u00e1nky pro zefektivn\u011bn\u00ed z\u00e1kaznick\u00e9 podpory a zlep\u0161en\u00ed komunikace.<\/em><\/h3>\n\n<p class=\"eplus-wrapper wp-block-paragraph\">Spole\u010dnost <a href=\"https:\/\/www.icscoolenergy.com\/cz\/cs\/\">ICS Cool Energy<\/a>, mezin\u00e1rodn\u00ed l\u00eddr na trhu, kter\u00fd se specializuje na kompletn\u00ed \u0159e\u0161en\u00ed regulace teploty pro v\u00fdrobn\u00ed procesy a za\u0159\u00edzen\u00ed, ozn\u00e1mila vytvo\u0159en\u00ed specializovan\u00e9ho t\u00fdmu p\u00e9\u010de o z\u00e1kazn\u00edky spolu se spu\u0161t\u011bn\u00edm p\u0159epracovan\u00fdch interaktivn\u00edch webov\u00fdch str\u00e1nek. Tento v\u00fdvoj zv\u00fd\u0161\u00ed zapojen\u00ed z\u00e1kazn\u00edk\u016f, zefektivn\u00ed procesy podpory a zajist\u00ed vynikaj\u00edc\u00ed slu\u017eby od po\u010d\u00e1te\u010dn\u00edho dotazu a\u017e po vy\u0159\u00edzen\u00ed objedn\u00e1vky. <\/p>\n\n<p class=\"eplus-wrapper wp-block-paragraph\">Nov\u011b vytvo\u0159en\u00fd t\u00fdm p\u00e9\u010de o z\u00e1kazn\u00edky ICS Cool Energy se skl\u00e1d\u00e1 z osmi specializovan\u00fdch kvalifikovan\u00fdch odborn\u00edk\u016f, z nich\u017e ka\u017ed\u00fd p\u0159in\u00e1\u0161\u00ed neoceniteln\u00e9 zku\u0161enosti ze sv\u00fdch p\u0159edchoz\u00edch rol\u00ed ve spole\u010dnosti. V\u0161ichni \u010dlenov\u00e9 t\u00fdmu p\u0159e\u0161li z intern\u00edch prodejn\u00edch rol\u00ed v r\u00e1mci ICS Cool Energy a p\u0159inesli bohat\u00e9 znalosti produkt\u016f a odborn\u00e9 znalosti zam\u011b\u0159en\u00e9 na \u0159e\u0161en\u00ed. Tento t\u00fdm je vy\u0161kolen ke spr\u00e1v\u011b dotaz\u016f nap\u0159\u00ed\u010d r\u016fzn\u00fdmi kan\u00e1ly, v\u010detn\u011b webov\u00e9ho chatu v re\u00e1ln\u00e9m \u010dase, a zaji\u0161\u0165uje, aby z\u00e1kazn\u00edci obdr\u017eeli okam\u017eit\u00e9 a efektivn\u00ed odpov\u011bdi.  <\/p>\n\n<blockquote class=\"wp-block-quote eplus-wrapper is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"eplus-wrapper wp-block-paragraph\">&#8222;Z\u0159\u00edzen\u00ed na\u0161eho t\u00fdmu p\u00e9\u010de o z\u00e1kazn\u00edky p\u0159edstavuje v\u00fdznamn\u00fd krok v na\u0161em z\u00e1vazku poskytovat vynikaj\u00edc\u00ed slu\u017eby z\u00e1kazn\u00edk\u016fm,&#8220; \u0159ekla Lisa Eagle, mana\u017eerka p\u00e9\u010de o z\u00e1kazn\u00edky ve spole\u010dnosti ICS Cool Energy. &#8222;Prim\u00e1rn\u00edm \u00fakolem tohoto t\u00fdmu je okam\u017eit\u011b \u0159e\u0161it nov\u00e9 popt\u00e1vky a udr\u017eovat plynul\u00fd komunika\u010dn\u00ed tok mezi na\u0161imi z\u00e1kazn\u00edky a prodejn\u00edmi techniky. T\u00edmto zp\u016fsobem zaji\u0161\u0165ujeme v\u010dasnou a p\u0159esnou odezvu a cenov\u00e9 nab\u00eddky, co\u017e zlep\u0161uje celkovou cestu z\u00e1kazn\u00edka.&#8220;<\/p>\n<\/blockquote>\n\n<p class=\"eplus-wrapper wp-block-paragraph\">T\u00fdm p\u00e9\u010de o z\u00e1kazn\u00edky je p\u0159\u00ednosem, kter\u00fd odli\u0161uje ICS Cool Energy na trhu. T\u00fdm m\u00e1 jedine\u010dnou pozici, aby zvl\u00e1dl a reagoval na r\u016fznorodou \u0161k\u00e1lu pot\u0159eb z\u00e1kazn\u00edk\u016f a d\u00edky rozs\u00e1hl\u00e9mu \u0161kolen\u00ed a z\u00e1zem\u00ed rychleji na\u0161el spr\u00e1vn\u00e9 \u0159e\u0161en\u00ed. <\/p>\n\n<p class=\"eplus-wrapper wp-block-paragraph\">Spolu s nov\u00fdm t\u00fdmem spustila spole\u010dnost ICS Cool Energy p\u0159epracovan\u00e9 webov\u00e9 str\u00e1nky. Str\u00e1nka je navr\u017eena pro snadn\u00e9 pou\u017eit\u00ed a obsahuje webov\u00fd chat v re\u00e1ln\u00e9m \u010dase, kter\u00fd osobn\u011b spravuje t\u00fdm p\u00e9\u010de o z\u00e1kazn\u00edky. Tato funkce zaji\u0161\u0165uje okam\u017eit\u00e9 \u0159e\u0161en\u00ed dotaz\u016f z\u00e1kazn\u00edk\u016f, \u010d\u00edm\u017e se zkracuje doba realizace od po\u010d\u00e1te\u010dn\u00edho kontaktu a\u017e po \u0159e\u0161en\u00ed.  <\/p>\n\n<figure class=\" wp-block-image alignleft size-medium eplus-wrapper\"><div class=\"wpcp-wp-lightbox-host wpcp-advanced-image-lightbox-icon-hover\"><a class=\"wpcp-wp-lightbox-image-link\" href=\"https:\/\/www.icscoolenergy.com\/cz\/wp-content\/\/uploads\/2024\/07\/ICS-Cool-Energy-website-300x240.jpg\" data-wpcp-wp-lb-image=\"1\"><img decoding=\"async\" src=\"https:\/\/www.icscoolenergy.com\/cz\/wp-content\/\/uploads\/2024\/07\/ICS-Cool-Energy-website-300x240.jpg\" alt=\"\" class=\"wp-image-85272\" style=\"aspect-ratio:4\/3;object-fit:contain\"\/><\/a><a href=\"https:\/\/www.icscoolenergy.com\/cz\/wp-content\/\/uploads\/2024\/07\/ICS-Cool-Energy-website-300x240.jpg\" data-fancybox=\"wpcp-wp-img-85898\" class=\"wpcp-lightbox-trigger wpcp-advanced-image-lightbox-icon wpcp-position-top-right wpcp-advanced-image-lightbox-icon-hover wpcp-global-lightbox-icon wpcp-lightbox-icon--global wpcp-lb-icon-style-default\" data-wpcp-lb-icon-source=\"global\" aria-label=\"Open image in lightbox\" data-thumb-src=\"https:\/\/www.icscoolenergy.com\/cz\/wp-content\/\/uploads\/2024\/07\/ICS-Cool-Energy-website-300x240.jpg\" data-wpcp-lb-single=\"1\"><span class=\"wpcp-icon-container\"><svg viewBox=\"0 0 20 20\"><path d=\"M17.6585 16.025L14.2437 12.6198C15.1716 11.3338 15.6121 9.7613 15.4871 8.1819C15.362 6.60251 14.6795 5.11847 13.5607 3.99351C12.936 3.36206 12.1916 2.86066 11.3709 2.51845C10.5502 2.17623 9.66952 2 8.77995 2C7.89039 2 7.00969 2.17623 6.18899 2.51845C5.36829 2.86066 4.62395 3.36206 3.99919 3.99351C3.36594 4.61649 2.86312 5.35871 2.51992 6.17708C2.17673 6.99545 2 7.87365 2 8.76068C2 9.64772 2.17673 10.5259 2.51992 11.3443C2.86312 12.1627 3.36594 12.9049 3.99919 13.5279C5.11957 14.6901 6.62279 15.4103 8.23285 15.5562C9.84291 15.7022 11.4517 15.2641 12.7639 14.3224L16.1788 17.7275C16.3849 17.9034 16.6473 18 16.9186 18C17.1899 18 17.4523 17.9034 17.6585 17.7275C18.1138 17.16 18.1138 16.5925 17.6585 16.025ZM5.59278 12.0523C5.16258 11.6298 4.82094 11.1263 4.58774 10.5709C4.35455 10.0156 4.23446 9.41951 4.23446 8.81744C4.23446 8.21536 4.35455 7.6193 4.58774 7.06394C4.82094 6.50859 5.16258 6.00503 5.59278 5.58257C6.01644 5.15359 6.52144 4.81292 7.07838 4.58039C7.63532 4.34786 8.23308 4.22811 8.83687 4.22811C9.44066 4.22811 10.0384 4.34786 10.5954 4.58039C11.1523 4.81292 11.6573 5.15359 12.081 5.58257C12.5112 6.00503 12.8528 6.50859 13.086 7.06394C13.3192 7.6193 13.4393 8.21536 13.4393 8.81744C13.4393 9.41951 13.3192 10.0156 13.086 10.5709C12.8528 11.1263 12.5112 11.6298 12.081 12.0523C11.6573 12.4813 11.1523 12.822 10.5954 13.0545C10.0384 13.287 9.44066 13.4068 8.83687 13.4068C8.23308 13.4068 7.63532 13.287 7.07838 13.0545C6.52144 12.822 6.01644 12.4813 5.59278 12.0523Z\" \/><\/svg><\/span><\/a><\/div><\/figure>\n\n<blockquote class=\"wp-block-quote eplus-wrapper is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"eplus-wrapper wp-block-paragraph\">&#8222;Naslouchali jsme na\u0161im z\u00e1kazn\u00edk\u016fm a uv\u011bdomili jsme si pot\u0159ebu p\u0159\u00edstupn\u011bj\u0161\u00ed a interaktivn\u011bj\u0161\u00ed platformy,&#8220; \u0159ekla Suzanne Pinchin, marketingov\u00e1 mana\u017eerka pro Velkou Brit\u00e1nii ve spole\u010dnosti ICS Cool Energy. &#8222;Na\u0161e nov\u00e9 webov\u00e9 str\u00e1nky jsou navr\u017eeny tak, aby usnad\u0148ovaly navigaci, rychlej\u0161\u00ed p\u0159\u00edstup k d\u016fle\u017eit\u00fdm informac\u00edm a bezprobl\u00e9mov\u00fd z\u00e1\u017eitek na v\u0161ech za\u0159\u00edzen\u00edch. Je to odraz na\u0161eho odhodl\u00e1n\u00ed k neust\u00e1l\u00e9mu zlep\u0161ov\u00e1n\u00ed zam\u011b\u0159en\u00e9mu na z\u00e1kazn\u00edka.&#8220; <\/p>\n<\/blockquote>\n\n<p class=\"eplus-wrapper wp-block-paragraph\">Spole\u010dnost ICS Cool Energy se etablovala jako d\u016fv\u011bryhodn\u00e1 zna\u010dka v \u0159e\u0161en\u00edch pro regulaci teploty, kter\u00e1 je proslul\u00e1 spolehlivost\u00ed a rychlou odezvou. Odborn\u00e9 znalosti spole\u010dnosti se st\u00e1vaj\u00ed kl\u00ed\u010dov\u00fdmi v kritick\u00fdch sc\u00e9n\u00e1\u0159\u00edch, jako je prevence p\u0159eru\u0161en\u00ed zdravotnick\u00fdch slu\u017eeb v d\u016fsledku poruch chlazen\u00ed skeneru MRI nebo zaji\u0161t\u011bn\u00ed nep\u0159etr\u017eit\u00e9ho vyt\u00e1p\u011bn\u00ed obyvatel b\u011bhem poruch s\u00edt\u011b d\u00e1lkov\u00e9ho vyt\u00e1p\u011bn\u00ed. Rychl\u00fd z\u00e1sah nav\u00edc zabra\u0148uje finan\u010dn\u00edm ztr\u00e1t\u00e1m zp\u016fsoben\u00fdm poruchami za\u0159\u00edzen\u00ed ve v\u00fdrobn\u00edch link\u00e1ch nebo datov\u00fdch centrech.  <\/p>\n","protected":false},"excerpt":{"rendered":"<p>Nov\u00fd specializovan\u00fd t\u00fdm a u\u017eivatelsky p\u0159\u00edv\u011btiv\u00e9 webov\u00e9 str\u00e1nky pro zefektivn\u011bn\u00ed z\u00e1kaznick\u00e9 podpory a zlep\u0161en\u00ed komunikace. Spole\u010dnost ICS Cool Energy, mezin\u00e1rodn\u00ed l\u00eddr na trhu, kter\u00fd se specializuje na kompletn\u00ed \u0159e\u0161en\u00ed regulace teploty pro v\u00fdrobn\u00ed procesy a za\u0159\u00edzen\u00ed, ozn\u00e1mila vytvo\u0159en\u00ed specializovan\u00e9ho t\u00fdmu p\u00e9\u010de o z\u00e1kazn\u00edky spolu se spu\u0161t\u011bn\u00edm p\u0159epracovan\u00fdch interaktivn\u00edch webov\u00fdch str\u00e1nek. Tento v\u00fdvoj zv\u00fd\u0161\u00ed zapojen\u00ed z\u00e1kazn\u00edk\u016f, &#8230; <a title=\"ICS Cool Energy vylep\u0161uje z\u00e1kaznickou zku\u0161enost d\u00edky nov\u00e9mu t\u00fdmu p\u00e9\u010de o z\u00e1kazn\u00edky\" class=\"read-more\" href=\"https:\/\/www.icscoolenergy.com\/cz\/news\/uncategorized-cs\/ics-cool-energy-vylepsuje-zakaznickou-zkusenost-diky-novemu-tymu-pece-o-zakazniky\/\" aria-label=\"Read more about ICS Cool Energy vylep\u0161uje z\u00e1kaznickou zku\u0161enost d\u00edky nov\u00e9mu t\u00fdmu p\u00e9\u010de o z\u00e1kazn\u00edky\">Read more<\/a><\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"_editorskit_title_hidden":false,"_editorskit_reading_time":0,"_editorskit_is_block_options_detached":false,"_editorskit_block_options_position":"{}","editor_plus_copied_stylings":"{}","footnotes":""},"categories":[2035],"tags":[],"class_list":["post-85891","post","type-post","status-publish","format-standard","hentry","category-uncategorized-cs"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.1 (Yoast SEO v28.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>ICS Cool Energy vylep\u0161uje z\u00e1kaznickou zku\u0161enost d\u00edky nov\u00e9mu t\u00fdmu p\u00e9\u010de o z\u00e1kazn\u00edky | Czechia\u200a<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.icscoolenergy.com\/cz\/news\/uncategorized-cs\/ics-cool-energy-vylepsuje-zakaznickou-zkusenost-diky-novemu-tymu-pece-o-zakazniky\/\" \/>\n<meta property=\"og:locale\" content=\"cs_CZ\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ICS Cool Energy vylep\u0161uje z\u00e1kaznickou zku\u0161enost d\u00edky nov\u00e9mu t\u00fdmu p\u00e9\u010de o z\u00e1kazn\u00edky\" \/>\n<meta property=\"og:description\" content=\"Nov\u00fd specializovan\u00fd t\u00fdm a u\u017eivatelsky p\u0159\u00edv\u011btiv\u00e9 webov\u00e9 str\u00e1nky pro zefektivn\u011bn\u00ed z\u00e1kaznick\u00e9 podpory a zlep\u0161en\u00ed komunikace. 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