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Frequently Asked Questions

I need help and am unsure where to start, what do I do?

The best way to get in touch is over the phone, but you can also start a conversation on LiveChat or fill out our web form. We are here 24/7 365 to help – Call us on 0800 840 4210.

What does ICS Cool Energy do?

We are process temperature control specialists. Companies of all sizes come to us for high-performance process cooling and heating equipment. Offering a full turnkey service means we manufacture, design, deliver, install, and maintain our equipment for our customers.

What products do you sell?

Our product range includes packaged chillers, temperature control units, free cooling units, cold storage, boilers, and heaters. You can either hire, buy, or subscribe to our products.

Are you the manufacturer?

We are proudly the i-Chiller manufacturer and one of few companies that look after the entire process, from manufacture to modifications, delivery, installation, and maintenance.

Can I see your accreditations?

Of course, our accreditations are at the bottom of our website or if you want details, please contact us.

What industries does ICS Cool Energy cater for?

You are welcome to see any of our facilities and our factory in Southampton is a great venue to see what we do. Please get in touch and we will arrange a time for a factory tour.

Do you provide training for your products?

In early 2024 we opened our unique training facility in Southampton where we train our staff and customers who want to learn more about our products.