Chiller repair & first fixes

Whether you are faced with a full breakdown of your temperature control equipment or need urgent technical support due to it not performing correctly, we are only a phone call away.

Our expert chiller repair service team is ready to support you and your operation 24 hours a day, 7 days a week, 365 days a year.​​ Our objective is to either get your cooling systems back in business remotely or through an emergency site visit by one of our 70+ local Service Engineers in the quickest time possible.

Experienced engineers

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Nationwide coverage

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Emergency repairs

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Keep your process running with chiller hire

On the rare occasion that equipment can’t be repaired, or the parts are on long leads times we can support you with short-term chiller hire as we are the market leader with Temperature Control Rental in the UK with over 50m and 500mW of stock available.  If you take a temporary hire and our parts arrive later than promised, the extended rental period is free of charge.

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Chiller repair FAQs

What is your experience in chiller hire?

We have completed over 30,000 projects in the last 30+ years through our dedicated hire team backed up by experience service engineers.

How large is your chiller hire fleet?

We have the largest hire temperature control fleet in Europe, with 500MW of chiller fleet available.

How do I know your chillers will be up to the job?

Our equipment is properly selected using 30 years’ experience and 30,000 projects worth of experience and it is thoroughly tested before every hire. Furthermore, technical support remains constant throughout the duration of the hire via telephone and site visit when required.

I need a chiller today, can you help?

Yes of course. We have hire chillers in stock across our depots available for immediate delivery to you.

Do you offer contingency plans?

Absolutely, putting a cooling back-up plan in place to avoid future downtime because of breakdowns in vital. We can survey your site and offer a proposal on what we can offer. In the event you need to call upon on us urgently, you will save lots of time by having all this information to hand.

Do you provide maintenance and breakdown cover?

All hire chillers are thoroughly tested prior to despatch and commissioned by our own dedicated service engineers and benefit from ongoing preventative maintenance and breakdown cover 24/7/365.

What happens in my hire chiller breaks down?

We provide immediate response by telephone as triage. Many breakdowns can be quickly resolved over the phone and avoid the delay of waiting for engineer attendance. If a breakdown cannot be resolved over the phone, we provide a same day engineer visit. In the unlikely event that the engineer is unable to resolve the breakdown, we would endeavour to hire exchange as soon as possible.

What is a hire exchange?

In the unlikely event a chiller breaks down beyond repair on site, we would exchange this for a unit of similar specification and capacity.

Want to book a service?

Why not pick up the phone and talk to our friendly and experienced team? We make it easy – whether your need is big, small, long or short term, we’re here to help.

0800 0116 0117

Call now for a free, no obligation quote.

Please let us know what's on your mind. Have a question for us? Ask away.
ICS ServiceICS Service+ICS ProtectICS Protect+
Maintenance visits / annum1 visit minimum2 visits minimum2 visits minimum2 visits minimum
Breakdown response12 hour response / same day6 – 8 hours12 hour response / same day6 – 8 hours
Parts coveredNoNoYesYes
Parts & labour coveredNoNoNoYes
Chemical condenser cleanNoOptionalYesYes
Water analysisNoOptionalYesYes
Parts discount10%15%N/AN/A
Courtesy hireNoOptionalOptionalOptional