Regional Service Manager – Southern Region

Job Summary:
A great opportunity to join our Service Technician Team at ICS Cool Energy Ltd.  The successful candidate will play a vital role in leading and developing Service Technicians covering the Southern Region whilst also providing onsite support to our colleagues and customers to the highest standards in the most efficient manner.
Responsibilities: 

  • To oversee a team of Service Technicians through regular communication on performance, feedback, effective Health & Safety and environmental practices
  •  To coach and support the team with technical or customer-related problems where necessary in order to reduce customer plant downtime and enhance the customer relationship 
  • To undertake weekly inspections of the team’s time-sheets, job sheets and associated paperwork, to fully comply with all relevant processes and Company policies 
  • Ensure that Service Technicians are closing all service calls immediately upon completion either by telephone to the service desk, or other communication tool and to ensure all related paperwork is submitted on day of job completion 
  • To attend management and customer meetings as and when required 
  • Identify and implement a training programme for your team in partnership with the Service Manager to fill skills gaps 
  • Provide advanced trouble shooting and fault resolution support for your team of Technicians that promotes development 
  • Ensure regional preventative and scheduled maintenance work is completed to customer equipment on required dates 
  • Ensure that the maintenance of engineer Company vehicles, service tools, test equipment and protective clothing are in a serviceable condition and meet safety standards 
  • Ensure your team of Technicians are carrying adequate vehicle stock in order to minimise duplicate calls and transport costs  
  • Identify possible areas where service procedures on plant and associated equipment might be improved 
  • This role will divide their time between completing own service technician activities and supervising other team members

Qualifications:

  • Must hold a UK driver licence
  • Engineering qualification
  • FGas qualified with experience within HVAC or similar role

Key Competencies:

  • Primarily field based leading a team of technicians so extensive travel across the region
  • Health and Safety is paramount
  • Leadership of remote working staff
  • Must be flexible, professional and communicate well with stakeholders
  • Proactive and team player as can be requested to attend multiple sites during one shift
  • Rota weekend working availability

 

We offer competitive compensation and comprehensive benefits and programs that help our employees thrive in both their professional and personal lives. We are proud of our winning culture which is inclusive and respectful at its core. We share passion for serving customers, caring for others, and boldly challenging what’s possible for a sustainable world.

We are committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

 

To apply for this role please send your CV and covering letter to claire.thomason@icscoolenergy.com

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