CHILLER SERVICE AND PLANNED PREVENTATIVE MAINTENANCE
Regular, scheduled maintenance is the most effective way of ensuring your temperature control installation remains operational and efficient over its full maximum life.
As maintenance plays a major role in process and facilities operations, it is essential it runs effectively, not only for health and safety of employees but to maximise profit margins for the business.
SERVICE SUPPORT YOU CAN TRUST
We pride ourselves in having one of the most comprehensive planned preventative maintenance (PPM) offerings in the industry, with over 100 point checks, for all brands and models of temperature control equipment.
We carry out the usual regulatory F-Gas checks, but go above and beyond to ensure your equipment is checked over thoroughly and given a clean bill of health.
We’ll even check the water quality if required* to make sure this remains in specification. If we find anything out of place, we give clear advice on what you need to do to bring the equipment back to full operational condition, to ensure your plant remains efficient and delivers to your process as often as you are.
*Water analysis included in ICS Protect Plans excluding Protect Lite ranges and ICS Flex ranges, otherwise on request.
ALREADY HAVE A SERVICE PLAN?
Our expert chiller repair service team is ready to support you and your operation 24 hours a day, 7 days a week, 365 days a year.
SERVICE PLANS
Every cooling system carries risk — from breakdowns and repair costs to downtime and ageing equipment. The right service plan depends on how critical cooling is to your operation and how much risk you want to hold.
 |  |  |  |  |  |  |  | |
| Maintenance visits / annum | 1 visit minimum | 2 visits minimum | 2 visits minimum | 2 visits minimum | 2 visits minimum | 2 visits minimum | 2 visits minimum | 2 visits minimum |
| Breakdown response | 12 hour response / same day | 6-8 hours | 12 hour response / same day | 6-8 hours | 12 hour response / same day | 6-8 hours | 12 hour response / same day | 6-8 hours |
| Parts covered | No | No | No | No | Yes | Yes | Yes | Yes |
| Parts & labour covered | No | No | No | No | No | Yes | Yes | Yes |
| Chemical condenser clean | No | Optional | Optional | Optional | Yes | Yes | Yes | Yes |
| Water analysis | No | Optional | Optional | Optional | Yes | Yes | Yes | Yes |
| Parts discount | 10% | 15% | 15%* | 15%* | N/A | N/A | N/A | N/A |
| Courtesy hire | No | Optional | Optional | Optional | Optional | Optional | Optional | N/A |
| Unlimited call outs** | No | No | Yes | Yes | No | Yes | Yes | Yes |
| Business Continuity Planning Service | Optional | Optional | Optional | Optional | Optional | Optional | Optional | Yes |
| Hire Equipment Standby Service | Optional | Optional | Optional | Optional | Optional | Optional | No | Yes |
| Chiller by Subscription | No | No | No | No | No | No | Yes | Yes |
| 5 Year Warranty on Chillers Purchased with a Service Contract | No | Yes | Yes | Yes | Yes | Yes | N/A*** | N/A*** |
| Extended 10 Year Warranty on Chillers Purchased with a Service Contract | No | No | No | No | Yes | Yes | N/A*** | N/A*** |
**for non-repetitive issues and 2 hours of free on-site engineering support per call out
***warranty for Flex contracts is for the lifetime of the contract
HOW TO CHOOSE A SERVICE PLAN THATS RIGHT FOR YOU
Designed to give businesses complete confidence in the performance, reliability, and financial predictability of their cooling systems, our portfolio of a three-tier approach with optional enhancements, offers a simple and scalable path from essential maintenance through to fully managed, guaranteed cooling.
ICS Service Range
Essential support – ideal for customers who want planned maintenance and dependable day-to-day support.
Best for you if:
- downtime can be managed
- cooling is important, but not business-critical
- you want core support at a lower cost
Risk position: You retain most of the risk.
ICS Protect Range
Enhanced protection – a higher level of cover with quicker response and greater peace of mind.
Best for you if:
- downtime has a bigger business impact
- you want stronger protection and faster support
- you want to reduce unexpected repair risk
Risk position: Risk is shared more evenly.
The ICS Protect Lite range is designed to provide comprehensive cover for all makes and models of chillers, not just ICS Cool Energy Equipment.
ICS Protect and ICS Protect+ are our inclusive service plans, where we offer to become your total service solutions provider and protect your process temperature control installation investment as a simple stress-reducing strategy for your business.
With an ICS Protect Agreement, your equipment will receive regular inspection, preventative maintenance and proper calibration. Any potential problem will be corrected before anyone at your site becomes aware of it.
This will eliminate the risk of high cost chiller repairs and enable you to predict your maintenance costs.
ICS Flex Range
Maximum peace of mind – Cooling-as-a-Service with a fixed monthly cost, no capital outlay, and greater responsibility transferred to us.
Best for you if:
- cooling is business-critical
- you want predictable monthly costs
- you want to avoid ownership and lifecycle risk
Risk position: We take on the greatest level of responsibility.
Optional Enhancements
- Annual risk planning with our Business Continuity Planning Service
- Resilience planning with Standby hire equipment
- Courtesy hire included for the first four weeks of the service contract
- Asset Management Reporting
- Water Treatment Planning
These options can be added to strengthen resilience within your chosen plan.
STILL NOT SURE WHICH LEVEL YOU NEED?
Our regional account managers can help you choose the right plan for your business
