24/7 Breakdown & Technical Support

Our expert Service Team are ready to support you and your operation 24 hours a day, 7 days a week, 365 days a year.

Whether you are faced with a full breakdown of your temperature control equipment or need urgent technical support due to it not performing correctly, we are only a phone call away.

Our objective is to either get your heating or cooling systems back in business remotely or through an emergency site visit by one of our 55+ local Service Engineers (who carry spares on their vans) in the quickest time possible. In the event a quick fix is not feasible, we can deploy the ideal temporary hire solution to your facility so that operations can continue and a long-term solution can be determined accordingly.

Call Support: 0800 840 4210

Emergency Rental

SUBMIT AN ENQUIRY
Please enter a valid First Name.
Please enter a value for First Name.
Please enter a valid Last Name.
Please enter a value for Last Name.
Please enter a valid Company.
Please enter a value for Company.
Please enter a valid Email Address.
Please enter a value for Email Address.
Please enter a valid Telephone Number.
Please enter a value for Telephone Number.
Please enter a valid Site Postcode.
Please enter a value for Site Postcode.
Please enter a valid Type of Enquiry.
Please enter a value for Type of Enquiry.
Please enter a valid Do you have a message, or wish to provide any information?.
Please enter a value for Do you have a message, or wish to provide any information?.
Please enter a valid I confirm I have read the privacy policy and agree my personal details can be collected and stored electronically. Please note you have the right to remove your consent any time..
Please tick the privacy consent tickbox to send your message.
Sending Message...

We are on hand to help with all temperature control equipment breakdowns and offer 24/7 technical support 365 days of the year. This is vital to ensure we keep industry running and businesses operational, day or night, rain or snow.

Keeping you informed in a way that means you can make an informed decision. We keep your industry running 365 days a year. Our network of engineers across the UK ensures we deliver our keeping industry running promise 24 hours a day, no matter what.

Our Service Engineers’ vans and depots are equipped with spare parts to ensure that when your equipment fails, we don’t.  Speed of response is paramount to your business, so we have set up our own business processes to deliver just that.  We constantly review what we carry on our vans and in stock in Southampton and Bradford to make sure your equipment can continue doing what it needs to.

Should we attend a failure that isn’t repairable there and then, we can offer you a temporary equipment solution which we guarantee for the lead time of the components needed to get your process operational again. We currently hold over £50m of stock (+500MW of hire fleet) – more than anyone else in our industry.

Better still, we can offer a free contingency plan and that our temporary solutions are mobilised within hours as part of our keeping industry running promise.   We understand that down time is lost production, we are a true 24/7 business to keep industry running, no matter what.

Call Me Back

FAQs

Are there call our charges?

Providing you have a service contract which covers breakdowns, there will be no call out charge.

What if I have a breakdown out of hours?

We are on hand to help with all temperature control breakdowns and offer 24/7 technical support 365 days a year.

What if it can’t be repaired during the visit?

Our service engineers each carry over £15k of spare parts on each and every van, which highly increases the chances of a repair there and then. Should this not be possible arrangements will be made for a repair at the earliest opportunity and hire equipment can be supplied to cover any extended periods should you wish.

Do you offer support to non-ICS Chillers?

Yes, we offer breakdown and technical support to all temperature control equipment brands.

How quickly can you come out?

If you have a service contract with us there will be a pre-agreed response time which we will fulfil. If you don’t have a service contract with us, we will come out as soon as possible.

What industries do you cover?

We are specialists in process and critical operations heating and cooling equipment in all industries, from hospital MRI scanners to food and plastics.

What products do you repair?

As specialists in temperature control equipment, we offer repairs and technical support for all major brands.

Do I need a contract for you to fix my equipment?

No, you don’t need an existing service contract for us to repair you equipment but we highly recommend you put one in place.

{"fr":{"msg":"Voulez-vous voir la version fran\u00e7aise du site ICS Cool Energy?","msg_text_yes":"Oui","msg_text_no":"Non","default_language":"fr","default_url":"https:\/\/www.icscoolenergy.com\/fr\/?region=fr","languages":{"fr":"fr"}},"uk":{"msg":"Would you like to see the UK version of the ICS Cool Energy website?","msg_text_yes":"Yes","msg_text_no":"No","default_language":"en","default_url":"https:\/\/www.icscoolenergy.com?region=uk","languages":{"en":"en"}},"de":{"msg":"M\u00f6chten Sie zur deutschen Version unserer Website wechseln?","msg_text_yes":"Ja","msg_text_no":"Nein","default_language":"de","default_url":"https:\/\/www.icscoolenergy.com\/de\/?region=de","languages":{"en":"en","de":"de"}},"nl":{"msg":"Would you like to see the UK version of the ICS Cool Energy website?","msg_text_yes":"Yes","msg_text_no":"No","default_language":"nl","default_url":"https:\/\/www.icscoolenergy.com\/nl\/?region=nl","languages":{"nl":"nl"}},"ch":{"msg":"M\u00f6chten Sie zur deutschen Version unserer Website wechseln?","msg_text_yes":"Ja","msg_text_no":"Nein","default_language":"de","default_url":"https:\/\/www.icscoolenergy.com\/de\/?region=ch","languages":{"en":"en","de":"de","fr":"fr"}},"at":{"msg":"M\u00f6chten Sie zur deutschen Version unserer Website wechseln?","msg_text_yes":"Ja","msg_text_no":"Nein","default_language":"de","default_url":"https:\/\/www.icscoolenergy.com\/de\/?region=at","languages":{"en":"en","de":"de"}},"be":{"msg":"Wilt u de Belgische versie van de ICS Cool Energy website zien?","msg_text_yes":"Ja","msg_text_no":"Nee","default_language":"nl","default_url":"https:\/\/www.icscoolenergy.com\/nl\/?region=be","languages":{"en":"en","de":"de","fr":"fr","nl":"nl"}},"ie":{"msg":"Would you like to see the Ireland version of the ICS Cool Energy website?","msg_text_yes":"Yes","msg_text_no":"No","default_language":"en","default_url":"https:\/\/www.icscoolenergy.com?region=ie","languages":{"en":"en"}},"it":{"msg":"Vuoi vedere la versione italiana del sito ICS Cool Energy?","msg_text_yes":"s\u00ec","msg_text_no":"no","default_language":"en","default_url":"https:\/\/www.icscoolenergy.com?region=it","languages":{"en":"en","de":"de","fr":"fr","nl":"nl"}}}
#
{"fr":{"msg":"Voulez-vous voir la version fran\u00e7aise du site ICS Cool Energy?","msg_text_yes":"Oui","msg_text_no":"Non","default_language":"fr","default_url":"https:\/\/www.icscoolenergy.com\/fr\/?region=fr","languages":{"fr":"fr"}},"uk":{"msg":"Would you like to see the UK version of the ICS Cool Energy website?","msg_text_yes":"Yes","msg_text_no":"No","default_language":"en","default_url":"https:\/\/www.icscoolenergy.com?region=uk","languages":{"en":"en"}},"de":{"msg":"M\u00f6chten Sie zur deutschen Version unserer Website wechseln?","msg_text_yes":"Ja","msg_text_no":"Nein","default_language":"de","default_url":"https:\/\/www.icscoolenergy.com\/de\/?region=de","languages":{"en":"en","de":"de"}},"nl":{"msg":"Would you like to see the UK version of the ICS Cool Energy website?","msg_text_yes":"Yes","msg_text_no":"No","default_language":"nl","default_url":"https:\/\/www.icscoolenergy.com\/nl\/?region=nl","languages":{"nl":"nl"}},"ch":{"msg":"M\u00f6chten Sie zur deutschen Version unserer Website wechseln?","msg_text_yes":"Ja","msg_text_no":"Nein","default_language":"de","default_url":"https:\/\/www.icscoolenergy.com\/de\/?region=ch","languages":{"en":"en","de":"de","fr":"fr"}},"at":{"msg":"M\u00f6chten Sie zur deutschen Version unserer Website wechseln?","msg_text_yes":"Ja","msg_text_no":"Nein","default_language":"de","default_url":"https:\/\/www.icscoolenergy.com\/de\/?region=at","languages":{"en":"en","de":"de"}},"be":{"msg":"Wilt u de Belgische versie van de ICS Cool Energy website zien?","msg_text_yes":"Ja","msg_text_no":"Nee","default_language":"nl","default_url":"https:\/\/www.icscoolenergy.com\/nl\/?region=be","languages":{"en":"en","de":"de","fr":"fr","nl":"nl"}},"ie":{"msg":"Would you like to see the Ireland version of the ICS Cool Energy website?","msg_text_yes":"Yes","msg_text_no":"No","default_language":"en","default_url":"https:\/\/www.icscoolenergy.com?region=ie","languages":{"en":"en"}},"it":{"msg":"Vuoi vedere la versione italiana del sito ICS Cool Energy?","msg_text_yes":"s\u00ec","msg_text_no":"no","default_language":"en","default_url":"https:\/\/www.icscoolenergy.com?region=it","languages":{"en":"en","de":"de","fr":"fr","nl":"nl"}}}
You are currently viewing the UK version of the ICS Cool Energy website.
Click a flag to change language...